At Velinso, customer satisfaction is important to us. However, due to the nature of digital social media marketing services, all sales are subject to the following refund terms.
Once an order is placed and processing has started, it cannot be canceled or refunded. Digital services are delivered instantly or begin execution immediately, making refunds impossible once processing begins.
A refund may be considered only under the following circumstances:
The service was not delivered at all
The order remains in “Pending” status for more than 72 hours without progress
A technical error on our system caused incorrect or failed delivery
In such cases, customers must contact our support team with their order ID for investigation.
Refunds will not be issued for:
Drops , just contact us for further review
Orders placed with incorrect usernames, links, or account details
Accounts set to private during or after order placement
Changes made by social media platforms (algorithm updates, removals, bans)
Customer dissatisfaction not related to service non-delivery
Some services may include a refill guarantee. If stated on the service page, refills will be provided instead of refunds for eligible drops within the guarantee period.
Initiating a chargeback or payment dispute without contacting support first may result in:
Immediate account suspension
Permanent ban from future purchases
We strongly encourage customers to contact us before opening any disputes.
By placing an order on our website, you agree to this Refund Policy and acknowledge that you understand the nature of digital SMM services.